ENTERPRISE RESOURCE PLANNING (ERP), INFORMATION SYSTEMS (IS) AND CUSTOMER RELATIONSHIP MANAGEMENT (CRM).

At Sinapse, we combine ERP, IS and CRM to provide your organisation with an across-the-board strategic plan that will achieve your goals. Our point of difference lies in our strong methodologies and knowledge of solutions that have proven successful for many clients.

As industry experts, we speak the language of business and waste no time getting up to speed with your organisation’s requirements.  Ultimately, we are not typical consultants – we care about the project’s outcome and provide only our best people to work on site as part of your team, driving the project from scoping phase to completion to deliver all benefits as promised.

What is ERP, IS and CRM?

ERP enables us to combine management information with software programs. This aids the flow of information within your organisation, as well as managing connections to outside stakeholders. IS use people, procedures and software to allow us to analyse digital information.

Great organisations understand the importance of nurturing customer relationships. That’s why CRM plays a vital role in ensuring your organisation’s success.

Simply, CRM is the implementation of systems that support a company’s interaction with its customers – similar to the integration between phone and online banking.

Our Sinapse specialists are the consummate professionals – flexible, attentive and always prepared. We take initiative so everyone’s time is spent effectively, and are there every step of the way to ensure our CRM plan works for your organisation.

OUR CRM SOLUTIONS

We offer an end-to-end CRM solution, producing suggestions based on your budget, sales, growth and revenue, while also putting forward options that best fit your company’s needs.

Our role in delivering a CRM program for your organisation covers new system implementation, conducting necessary training, and overseeing change management. This ensures everyone involved knows how to use your systems competently.

In addition, ongoing advisory support ensures the seamless integration of effective CRM into your organisation.

We take an active interest in making your project successful, and we are dedicated to providing the best outcome for you and your customers. Not being aligned with any particular software also ensures our suggestions for improvement are unbiased.