BEST IN CLASS CASE MANAGEMENT

Penelope Case Management Software, from Athena Software,  is a leading mobile client information and practice management CMS/ CIS system designed for a broad range of social service providers – including counselling, mental and behavioural health, disability support, outreach, education, mediation and residential services.  Athena Software is a proven solution provider trusted by governments, police services, universities and a host of organisations of national and state-wide scope all around the world.  Penelope case management solution is used by over 10,000 users world-wide and over 1,500 in ANZ.

CLOUD BASED * SCALABLE FOR SMALL TO LARGE ORGANISATIONS

Penelope case management software is a configurable cloud-based software solution that delivers a powerful return on investment for a broad range of health and social service agencies. From small practices to national organizations, Penelope can help your organization achieve better client outcomes, cost savings, and improved compliance to quality standards.

IMPLEMENTED BY SINAPSE

SINAPSE is the ANZ Partner of Athena Software and is a specialist in implementing the Penelope software.  We work closely with a range of clients in the social and human services sector.  Sinapse has implemented Penelope in over 15 clients and 300 users in the last 2 years.  These clients have included large Federal Government Departments, Medicare Local Service Providers and numerous other NGO’s.

TAKE AWAY THE PAIN

Our Penelope Software implementation services take the pain out of implementing new case management systems.  We deliver a rapid “turnkey solution” to our clients that includes the Penelope software configured to your requirements, legacy system data (old and current case note files etc) migrated to the new system, change management and training services, and go-live and ongoing support – all hosted on the “cloud”.

PENELOPE IMPLEMENTATION SERVICES

  • Business strategy and optimisation
  • Penelope best practice
  • Penelope diagnostic

 

  • Organisation Impact Assessment
  • Penelope Training
  • Penelope Performance Support
  • Penelope requirements analysis
  • Best Practice process design
  • Penelope configuration and implementation
  • Project Management
  • Data Migration
  • Reporting/Analytics
  • Audit/compliance
  • Cloud Hosting
  • Client and Service Provider portal development
  • Advanced Data Analytics/Reporting
  • Web Services interfaces
  • FRSP/FaHCSIA interface
  • PCEHR (Personally Controlled eHealth Record System) interface

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Technical Support

Toll-free telephone, email and support ticket support to Athena's ANZ clients with valid support contracts (9am-5pm AEST)

Emergency Support

On call after hours support as required for emergency system failures

Initial Deployment Training

4 hours of free training (via telephone, gotomeeting or other remote support tool)

Webinars

Fortnightly free webinars covering various aspects of Penelope

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