Sinapse Delivers Rapid System Implementation to DVA

Sinapse Delivers Rapid Implementation of Athena Software’s Case Management Software Solution to Large Australian Government Department.   Athena Software and Sinapse successfully implemented Athena’s Penelope case management software solution to the Australian Government’s Department of Veterans’ Affairs, Veterans and Veterans Families Counselling Service (VVCS) in a time-constrained project.  

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Celgene

Background: Our client, a multinational bio-pharmaceutical, manages the distribution of their products using a strict risk management program. Before dispensing a product, pharmacists are required to verify the patient’s eligibility to receive the drug by completing and faxing a paper based form to our client’s internal risk management group. The manual forms were time consuming to complete and frustrating for both the pharmacist and the patient waiting to have their script filled. Processing manual forms was also time consuming for the internal risk management group with errors often occurring as they are keyed into internal systems. Challenge: Our challenge was clear – reduce the time to complete a patient verification, reduce the effort required to support the verification process and increase the accuracy and availability of data being captured.. Solution: Our solution consisted of a SharePoint based implementation of an automated online patient verification system, replacing the existing paper-based risk management system. An external portal was created for use by pharmacists to complete verifications online allowing fast data entry with error checking and immediate verifications for routine requests. Only non-routine requests are now referred to the internal risk management team for review via workflows. Strong data security segregation considerations and tight permission controls where a key component of the Sinapse solution. This solution has now been deployed into Australia and Asia...

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Newcrest Mining

Our Client is a large gold producer with operations in Australia, the Pacific Region, Asia and Africa.  It has over 6,000 staff.  Sinapse has been a IT & ERP services partner with this client for over 4 years. Services we have delivered include: SAP EEC6 ERP implementation services for its major business transformation program Program change management services including organisation design, communications, training and performance support IT Strategy development and 5 year capital plan Knowledge Management services through engineering, maintenance and safety document management – using Microsoft SharePoint IT Applications Management and Applications Support Outsourcing RFT and selection Planning, budgeting and management reporting systems and application support Sinapse has been a partner of Newcrest Mining for over 4 years. Noel Thurlow, Resource Partner for Sinapse commented “Newcrest has been a very significant and valued client of Sinapse – we have developed a strong partnership and relationship with Newcrest IT and the business in delivering some of its major business improvement programs, including NESS R1 & R2, improving its planning, budgeting and reporting system (based on TM1) and assisting with a variety of IT strategy, Applications Management, and Document management projects”. Sinapse’s role in the NESS R1 and R2 SAP based business transformation programs has been in providing a range of SAP functional, technical and change management resources.  Sinapse provided over 25 resources to the program with consultants deep in experience in Finance, Asset Management, Supply, Data Migration and Change Management. The Sinapse team under the guidance of their Organisational Effectiveness Director, Kim Banham, was responsible for organisational design, communications, training and performance support – delivering training to over 5,000 employees in  3 countries – Australia, Indonesia and Papua New Guinea Footnote: Newcrest NESS Program won the 2010 (Release 1) and 2013 (Release 2) SAP Award Of Excellence for Best ERP...

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